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Work with Elite Dynamics
Elite Dynamics Licenses
Your Elite Dynamics experience
Your relationship with Elite Dynamics extends beyond the software itself. From everyday support to product development, we're here to help your organisation make more of the system it uses.
01 / Here when you need us
Expertise, guidance and practical support for the questions and issues that come with running your operation.
Our Help Desk provides guidance on system functionality and navigation, investigates reported errors and software bugs, and manages escalations where required.
Support requests can be logged and tracked through the Customer Portal, with progress updates provided through to resolution in line with agreed service levels.
Understanding standard support: Standard support covers general system queries, reported errors and software bugs. Configuration, user administration, training, data correction, workflow development and bespoke modifications may require additional consultancy.
02 / A dedicated relationship
Your named Account Manager works to understand your operation, priorities and use of Elite Dynamics solutions. They coordinate the right specialists, provide product guidance and help identify opportunities to improve adoption.
03 / Proactive support
Regular engagement helps keep priorities visible, identify opportunities for improvement and ensure your team knows about the support and expertise available.
A structured review
An annual review looks at how your Elite Dynamics solution is being used and where improvements could make a practical difference to your organisation.
A clearer picture of your system. A practical set of next steps.
Your Account Manager can coordinate focused time with an experienced Elite Dynamics consultant for specific questions, solution guidance or a practical walkthrough of relevant functionality.
04 / Built on Microsoft technology
Your organisation benefits from continued investment at two levels: the industry-specific solutions developed by Elite Dynamics and the wider technology platform developed by Microsoft.
Continues to develop products and services around the needs of holiday park and marina operators.
Continues to invest in cloud infrastructure, security, reliability, automation and emerging technologies.
Microsoft continues to develop the security capabilities supporting its cloud and business applications, providing a strong foundation for protecting systems and information.
Continued investment in cloud resilience, performance and scalability supports organisations as their operations and technology requirements evolve.
New automation capabilities create opportunities to connect processes, reduce repetitive administration and help teams work more efficiently.
Elite Dynamics continues to assess how relevant Microsoft AI developments could support practical improvements in the industries we serve.
Ongoing product development, security updates and new capabilities provide a foundation that can develop alongside changing operational requirements.
05 / Shaped by the industries we serve
Elite Dynamics continues to develop its products and services around the needs of holiday park and marina operators.
Customer feedback, industry changes and practical operational requirements all inform our product development activity.
Customer events and knowledge sharing
Customer events, user groups and feature-focused sessions offer opportunities to explore functionality, hear about product developments and share practical experiences with other customers.
Sessions and availability vary by event, programme and location.
A voice in product development
Customers can share suggestions through surveys, user groups, Account Management conversations and the feedback portal .
Tell us about your experiences, operational needs and enhancement ideas.
Suggestions are reviewed for potential roadmap inclusion.
Relevant updates are shared through appropriate customer communications.
Submitting an enhancement idea does not guarantee inclusion in the product roadmap. It allows customer requirements to be considered as part of future development planning.
Make more of your solution
Your Account Manager can explain the support, reviews and opportunities available under your agreement and help you work out what to focus on next.
