Scotland’s Visitor Levy: EliteParks Customer Roundtable
Scotland’s Visitor Levy will introduce new considerations for holiday park operators, but the way it should be managed in practice will depend on the needs of the businesses affected.
Join us for a dedicated customer roundtable for operators with parks in Scotland. This session will give you the opportunity to share how you expect the levy to affect your bookings, finance processes, reporting and wider operation.
Rather than presenting a finished approach, we want to hear directly from you, understand the different scenarios your teams may need to manage and gather the information needed to shape how EliteParks should support Scottish operators.
Help shape the EliteParks approach
The Visitor Levy may create different operational and financial requirements depending on where your parks are located and how each local authority introduces its scheme.
For some operators, the main focus may be how the levy is calculated and applied to eligible bookings. Others may be more concerned with reconciliation, refunds, reporting or managing different requirements across multiple parks.
This roundtable is designed to explore those practical considerations with the people who will be managing them day to day.
We’ll discuss the challenges you expect to face, the processes your teams will need to follow and the information EliteParks may need to capture. Your feedback will help us build a clearer picture of how the levy should be handled within the solution.
Areas for discussion
This will be an open and practical conversation focused on the areas most important to Scottish holiday park operators, including:
How the levy may affect your operation
The types of bookings, accommodation and customer scenarios you expect to manage once a local Visitor Levy scheme is introduced.
How tariffs may need to be configured
How levy rates, stay limits, implementation dates and local authority requirements could vary across parks and booking types.
How the levy could be applied to bookings
The points in the booking journey where the levy may need to be calculated, displayed, adjusted or collected.
How amounts may need to be recorded
The financial information your teams may require to support reconciliation, refunds, reporting and internal oversight.
Managing multiple parks and local schemes
The additional considerations for groups operating parks across different local authority areas.
What your teams need from EliteParks
The system support, controls, visibility and reporting that would help your teams manage the levy effectively.
There will also be space to raise questions, share examples and highlight any scenarios we may need to consider.
Why attend
The Visitor Levy could affect several parts of your operation, from reservations and customer communications to finance and reporting.
The most effective approach will need to reflect the realities of how Scottish holiday park operators work, including the different booking models, park structures and local requirements involved.
This session gives you the opportunity to contribute directly to that discussion.
By sharing your expected processes, concerns and priorities, you can help us understand what good support should look like within EliteParks and ensure the right operational scenarios are considered.
Who is it for?
This webinar is designed for Scottish EliteParks customers and team members involved in:
- Holiday bookings and reservations
- Finance and reconciliation
- Revenue management
- Park operations
- Customer communications
- System administration
- Reporting and compliance
- Multi-park or group management
It will be particularly useful for operators preparing for the introduction of a Visitor Levy within one or more of their local authority areas.