When Lady’s Mile Holiday Park first implemented EliteParks it was seen as a tool to simplify their bookings and owner processes. But as Stephen Brown, Group Operations Manager, shares, it’s become so much more than that.
“We implemented EliteParks a few years ago, and I’ll be honest—at the time, we weren’t actively looking for a housekeeping or maintenance solution. What we had in place was functional, and it got us by. However, as we started exploring EliteParks further, it became clear that integrating the housekeeping and maintenance modules alongside the other features would make perfect sense,”
This decision to consolidate operations under one platform has delivered surprising and tangible benefits for Lady’s Mile.
Unexpected Cost Savings
Like many holiday parks, Lady’s Mile had traditionally relied on reactive processes for handling maintenance and housekeeping issues. Guest reports of problems would go to various team members, and while individual issues were addressed, recurring problems often went unnoticed.
“I expected the system to manage our housekeeping and maintenance teams, and that would be that,” Stephen says. “What I wasn’t expecting was to see a reduction in our labour costings because of EliteParks -that was a very pleasant surprise.”
The real head turner moment came with the ability to track recurring issues.
“What the maintenance team can now do is look at particular units and see the recurring problems over time. Instead of patching things up with quick fixes, they can resolve the underlying issue, saving on resources and allowing our team to focus on preventative maintenance.”
A Smarter Approach to Housekeeping and Maintenance
EliteParks’ housekeeping and maintenance modules are designed to make everyday operations seamless. For housekeeping teams, automated scheduling of tasks ensures that units are always ready for guests, with cleaning tasks prioritised and logged within the system. Similarly, maintenance teams benefit from real-time issue reporting through EliteApps and a complete history of previous work, enabling them to identify patterns and resolve root causes efficiently.
This streamlined approach not only enhances team productivity but also creates a more satisfying guest experience.
Maintenance job card
Integrations: Ensuring Seamless Connectivity Beyond the Basics: A Fully Integrated System
Lady’s Mile Holiday Park’s experience highlights the broader value of EliteParks as an all-in-one solution. By bringing housekeeping, maintenance, and other key operational functions together, the solution eliminates the inefficiencies that arise from siloed processes.
“The integration of these modules into one platform has been transformative for us,” Stephen concludes. “It’s not just about managing tasks, it’s about using insights to improve our operations and deliver a better experience for our guests.”
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