Highlights from the ICOMIA World Marinas Conference 2025
The ICOMIA World Marinas Conference 2025 brought together marina professionals, suppliers and innovators from around the world, all in the stunning setting of Venice. The historic shipyards and winding canals offered a fitting stage for three days of collaboration, knowledge sharing, and open discussion about the future of marina management and technology.
We were proud to represent our business at this global gathering. Our goal was simple: to connect with marina leaders, share insights from the market, and understand how technology can continue to shape the customer experience worldwide.
Connection, consistency, and customer experience
A recurring theme throughout the ICOMIA World Marinas Conference 2025 was connection, both between people and across systems. Many marina operators spoke about the challenge of managing multiple software platforms that don’t communicate with each other. These silos make it harder to deliver a consistent experience across finance, CRM, maintenance, and guest services.
Delegates agreed that the future lies in unified, connected technology, solutions that provide visibility and insight across every department. At the same time, the basics remain crucial: strong customer service, reliable Wi-Fi, and well-trained teams who can use data effectively to make daily operations smoother.
AI isn’t the destination, it’s part of the journey
Artificial intelligence dominated many of the conference sessions. While enthusiasm for AI was high, our CEO Jamaine Campbell reminded delegates that “AI is not the destination.” His message resonated across the room: before AI can truly add value, businesses must first have the right data structures, connected systems, and consistent processes in place.
That grounded perspective on innovation stood out. It echoed what we often see in the field, that digital progress depends on foundations, not shortcuts.
Jamaine Campbell, CEO Joins Industry Leaders
Venetian moments and lasting impressions
Outside the formal sessions, the event had plenty of lighter moments. From the gala dinner held in one of Europe’s oldest shipyards to early-morning canal walks between meetings, the ICOMIA World Marinas Conference 2025 was filled with opportunities to connect in a uniquely Venetian way.
For Lisa and Calum recording a From Pitch to Pontoon episode live from the city was an unforgettable highlight. Between interviews, laughter, and the occasional heatwave complaint from the Scottish lad, they left with plenty of stories and even more ideas to bring back home.
Top 3 Takeaways from ICOMIA World Marinas Conference 2025
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Connection drives clarity. Marinas want systems that communicate, creating one reliable source of truth for data and decisions.
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AI needs a foundation. Before investing in artificial intelligence, operators must ensure their information and workflows are connected and accurate.
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Community matters. Despite the rise of technology, the strength of the marina industry still lies in people, relationships, and collaboration.
Team Elite Dynamics in Venice 2025
What’s next for the marina industry
As the event drew to a close, organisers announced that the next ICOMIA World Marinas Conference will take place in Shanghai in 2027, a clear sign of the industry’s continued global momentum.
For us, Venice reaffirmed why we do what we do: helping marinas modernise operations, connect their teams, and deliver exceptional customer experiences.
If you missed us at the event, you can catch our reflections in the From Pitch to Pontoon ICOMIA Special.
Learn more about our marina software at EliteMarinas.