Elite Dynamics Strengthens Its Commitment to Customers
Elite Dynamics has announced a change to its customer leadership, with Andrew Blackie stepping into a new role as Director of Account Management focused entirely on the company’s customers.
Many customers will already know Andrew. In his new role, he’ll be working exclusively alongside the customer base, deepening partnerships, championing customer needs, and making sure every customer gets the very most out of their Elite solutions.
A deliberate move as the community grows
The decision comes as Elite Dynamics’ community of parks and marinas continues to expand. Rather than a change in role only, it reflects a shift in focus: creating a senior role wholly dedicated to customers, and building a stronger, more personal, and more proactive relationship between them and the company.
Andrew brings a wealth of experience, a genuine passion for the parks and marinas industries, and a deep understanding of the challenges and opportunities customers face every day. Having spent years helping customers unlock real value from the platform, he knows exactly what great support looks like, and he’s now fully focused on delivering it.
Leading the account management team
In his new role, Andrew will head up the account management team, including Georgia Hough, Erin Hardy and Sam Raynor, who work closely with customers day to day to make sure needs are understood, questions are answered, and goals are always front and centre. With Andrew leading the way, it means more focus, more expertise, and more strategic direction committed to customer success.
A stronger support structure
The account management team sits alongside the work led by Nicola Campbell, Customer Service Director, and her support team. Together, they form a joined up structure dedicated to customer success. Nicola and the support team remain the go-to for responsive, day-to-day help, while Andrew, Georgia, Erin and Sam focus on the bigger picture: long-term goals, strategic priorities, and delivering more value over time.
It’s a deliberate strengthening of the customer function, giving customers both the everyday support they rely on and the senior, strategic partnership they deserve. One team, one shared focus: the customer.
“This is a really exciting step for our customers,” says Nicola Campbell, Customer Service Director. “My team and I are here every day to make sure customers get fast, reliable support, and now with Andrew leading the account management team with a focus on the bigger strategic picture, we can look after both the day to day and the long term like never before. It’s all about giving our customers the best possible experience at every stage.”
“I couldn’t be more excited about this move,” adds Andrew Blackie. “Our customers are at the heart of everything we do, and having a role dedicated entirely to supporting them, listening to them, and helping them thrive is something I’m genuinely passionate about. Together with Georgia, Erin, Sam and alongside Nicola’s support team, I can’t wait to get started.”
The move is one of several ways Elite Dynamics is doubling down on its commitment to customer success, with Andrew and the team already looking forward to connecting.